Legal

Cancellation Policy

Last updated: 2 September 2026

You can cancel your Joinery Designer subscription at any time — there's no lock-in contract and no cancellation fee.

1. How to cancel

Email jon@jdcollection.co.za from the address on your account and let us know you'd like to cancel. We action cancellation requests within 1 business day and will confirm by email once it's done.

We're a small, hands-on team, so cancellations are currently handled by email rather than a self-serve button in the app — we reply quickly and there's no cost or hassle either way.

2. What happens when you cancel

Your card will not be charged again — auto-renewal is switched off immediately.
You keep full access to exports and cutting lists until the end of the billing period you've already paid for.
After that, your account drops back to the free tier: you can still open Joinery Designer and design in 3D, but exporting cutting lists, costing and PDF drawings requires an active subscription again.
We don't delete your saved designs when you cancel. If you resubscribe later, your projects will be exactly as you left them.

3. Refunds on cancellation

Cancelling stops future billing but doesn't itself refund payments already made. If you're within 7 days of your first payment, you're covered by our money-back guarantee — see our Refund Policy for how to request a refund alongside your cancellation.

4. Cancelling before a renewal

To avoid your next renewal charge (monthly or annual), cancel before your renewal date. If you're not sure when that is, email us and we'll confirm it for you.

5. Contact us

Questions about cancelling? Email jon@jdcollection.co.za — we're happy to help.