Refund Policy

Last updated: 2 September 2026

This Refund Policy applies to paid subscriptions to Joinery Designer (Monthly and Annual plans), provided by JD Collection. It should be read together with our Terms of Service and Cancellation Policy.

1. How to request a refund

Email jon@jdcollection.co.za from the address you subscribed with, within 7 days of your first charge, and let us know you'd like a refund. We'll cancel your subscription and process the refund to your original payment method via Paystack.

2. Processing time

We action refund requests within 2 business days. Once processed, Paystack typically reflects the refund back to your card within 5–10 business days, depending on your bank.

3. After the 7-day window

Outside the 7-day guarantee, payments already made are non-refundable, including for partially used billing periods. You can still cancel at any time to stop future billing — see our Cancellation Policy. Your access simply continues until the end of the period you've already paid for.

4. Renewal charges

The 7-day guarantee applies to your first payment on a subscription. If your subscription later renews (monthly or annually) and you didn't intend to keep it, please cancel before the renewal date — see below for how to check your renewal date. Renewal charges are refundable at our discretion where a genuine billing error occurred (e.g. charged after you cancelled).

5. Billing errors & duplicate charges

If you believe you were charged in error, charged twice, or charged the wrong amount, email jon@jdcollection.co.za with your payment reference and we'll investigate and correct it promptly.

6. Contact us

Questions about this policy? Email jon@jdcollection.co.za.